Pricing Model as of Spring 2010
Option 1) Off-Site Residential Support
Let us work on your system on our own time and save! This option is available for many services, and we'll even consider performing multiple services for the one low price. The first hour is $80, $60 the second, and $40 capped after that so it's never more than $180 no matter how long it takes. Pick up and delivery service is available for your convenience for a small fee of $35 (may be less if in very close proximity or more if in our extended network).
Option 2) Hourly Billing
Hourly billing allows you to receive many services at an hourly rate on-site. For residential services, we generally charge $80 for the first hour, then $60/hr thereafter with a $200 cap (up to 4 hours). Business accounts are $80 per hour with no cap unless contracted (option 4).
Option 3) Project-Based Billing Control the overall cost with project-based billing. We'll assess your needs and give you a quote for the entire project.
Option 4) Discounted Pre-Paid Contracts
Perfect for small businesses. Lower your costs by hiring an expert consultant. The more time you contract, the more you save! Billing will occur in 5 minute increments with a 30 minute minimum. Pricing tiers:
1 - 4 hours @ $80/each
5 - 10 hours @ $75/each
11+ hours @ $70/each
*These rates apply to basic workstation and server support. Advanced networking support is billed at $95/hr and are not eligible for pre-paid contract discounts. These services include, but are not limited to installing / configuring / troubleshooting a server, router, firewall, switch, IPS/IDS, and wi-fi security.
**Minimum support session billable time for on-site support is 45 minutes. Minimum billable time for remote support is 30 minutes residential; 45 minutes for businesses.
***All applicable taxes are included in the final bill.