Pricing Model

Five flexible options for your convenience.

We want you to feel you've received the best possible service for the best possible price. For once, you won't pay for tech services and think "I should have just bought a new computer!" Many options are available and we can be very flexible. We can discuss your needs and suggest the most cost-effective plan for you.

Pricing Model as of Spring 2010

Option 1) Off-Site Residential Support

Let us work on your system on our own time and save! This option is available for many services, and we'll even consider performing multiple services for the one low price. The first hour is $80, $60 the second, and $40 capped after that so it's never more than $180 no matter how long it takes. Pick up and delivery service is available for your convenience for a small fee of $35 (may be less if in very close proximity or more if in our extended network).

Option 2) Hourly Billing

Hourly billing allows you to receive many services at an hourly rate on-site. For residential services, we generally charge $80 for the first hour, then $60/hr thereafter with a $200 cap (up to 4 hours). Business accounts are $80 per hour with no cap unless contracted (option 4).

Option 3) Project-Based Billing

Control the overall cost with project-based billing. We'll assess your needs and give you a quote for the entire project.

Option 4) Discounted Pre-Paid Contracts

Perfect for small businesses. Lower your costs by hiring an expert consultant. The more time you contract, the more you save! Billing will occur in 5 minute increments with a 30 minute minimum. Pricing tiers:

1 - 4 hours @ $80/each
5 - 10 hours @ $75/each
11+ hours @ $70/each

*These rates apply to basic workstation and server support. Advanced networking support is billed at $95/hr and are not eligible for pre-paid contract discounts. These services include, but are not limited to installing / configuring / troubleshooting a server, router, firewall, switch, IPS/IDS, and wi-fi security.

**Minimum support session billable time for on-site support is 45 minutes. Minimum billable time for remote support is 30 minutes residential; 45 minutes for businesses.

***All applicable taxes are included in the final bill.

Option 5) Managed IT Services

Perfect for small businesses with no in-house IT support. With Managed IT Services, Mobile Tech Shop, LLC effectively becomes an off-site IT department for your small business. We will be able to monitor the health and state of your network and all devices to ensure your environment maintains running optimally, as well as proactively identify and resolve issues before they become problems. We will be able to remotely and securely connect to your system to assist you by either sharing your screen, or by remoting into the sytem directly. More details will be available soon.

These services require a 1 time setup fee which varies depending on the size of your environment. Additionally there is an annual fee for licensing the software needed to manage your environment. Once setup, your pre-paid hourly rates are reduced and trip charges will only be necessary for the rare on-site required service.

FREE MANAGED SERVICES
(Includes a free, low functionality MSP platform)
1 - 9 hours @ $75/each
10 - 15 hours @ $70/each
16+ hours @ $65/each

LICENSED MANAGED SERVICES

(Requires you to license a professional MSP platform with real time alerting and reporting. This enables us to efficiently provide enhanced support to keep your operations up and head off problems BEFORE they start! This ultimately reduces your costs both in support and down time, all at even further reduced support rates.)

1 - 9 hours @ $70/each
10 - 15 hours @ $65/each
16+ hours @ $60/each

****Mobile Tech Shop, LLC may need to be compensated for travel time and expenses. A $35 travel charge may apply for areas within 30 minutes of the northern suburbs and through Milaca. $50 minimum for our extended network, such as St. Cloud and Rice to be billed as 50% hourly service rate for the round trip time.

*****Emergency & Priority Services: Same day emergency and/or priority situations will be billed at 1.5 times the hourly rate.

******Terms and conditions are subject to change without notice unless governed and bound by contract.